The Municipality of Sofia educates citizens on COVID-19 prevention

Health Assistant chatbot answered thousands of questions at the heart of the crisis


The capital of Bulgaria


To keep Sofia citizens informed about the progress of COVID-19

To instruct on specific regulations related to the situation and to advise people on personal protection


A COVID-19 chatbot integrated in the in Sofia’s web site

  • Q&A answering questions on Prevention from COVID-19, Using masks, limitations on physical distancing, Local rules and regulations
  • Management module to allow municipality’s administration to manage the chatbot

The chatbot was provided free of charge by GritHut and Abilitics to the Sofia Municipality.



Deputy Mayor of Sofia for Digitalization:

Note: The chatbot on healthcare and prevention related to COVID-19 is available free of charge in English as well: