Contour Global automates answering of employee questions

HR FAQ Chatbots cover thousands of questions related to performance appraisal and procurement

Client

ContourGlobal is a growth platform for acquiring and developing wholesale power generation with long-term contracts diversified across fuel types and geographies. The company provides best-in-class technical and management expertise in traditional and innovative technologies to energize local economies and communities around the world. CG owns 107 powerplants, utilizing a wide range of fuel types, technology and equipment, in 18 countries.

Big companies are now getting rid of performance reviews as those come out costly and of low value. 58% of HR leaders say performance solutions are ineffective, drive no results & crucial work time loss (by VentureBeat).

Traditional performance reviews consume significant time and efforts. Productivity drops in forms filling, data collection and results analysis.

Goal

Therefore, GontourGlobal needed a solution to decrease bureaucracy and increase efficiency of the appraisal process.

Solution

The difference for ContourGlobal is made by a Microsoft-based Chatbot developed by Abilitics. It is a simple and efficient, time-saving and millennial-friendly tool with real-time chat conversations.

It automates data capturing for the HR and makes the appraisal less bureaucratic and more engaging for the team of >1000 employees.

Implemented: Jan. 2019

The results

Targeting HR process optimization, the Chatbot has improved the speed and efficiency of the Company appraisal process.

Testimonial

β€˜The launch has been successful. The solution has a great potential - with low development and implementation efforts it could solve many problems and replace manual human activities.’ Says D. Shekerletov, Director Global Applications

Follow-up

Later, because of the excellent result of the chatbot implementation, ContourGlobal launched three more chatbots – General Info QnA bot, Procurement bot and Recruitment bot.

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