Type

Description

Increase efficiency

By automating repetitive tasks, the time of your employees is saved for more important tasks.

Eliminating errors

Every human activity can be automated in order to reduce likelihood for an error.

Reducing delays

By immediately notifying participants of their tasks, you ensure that the process is completed as quickly as possible.

Easily spot problems

You can see immediately if any task is not completed on time or why a process has been delayed.

Having Control

You can control and change the flow of the process if necessary.

Get real-time process operations reports

Having always a current up-to date view how a specific process is operating and perform a corrective action if necessary.

Optimize process

By analyzing all of the completed processes,  you can find inefficiencies and correct them.

Integrate systems

Business processes can integrate data between applications, and removing the need of operators to type the data.

Type

Description

Human Resource Processes

Ø The Recruitment process

Employee hiring and Interview Process, Employee “On-Boarding” process, and the Employee Leave processes

Ø The Performance Review and Benefits management

Managing performance evaluation forms

Ø Vacation process, request for leaves and Corporate Calendar

Manage the requests for vacations, sick leaves, and track total numbers of days in vacation. Manage the working time, people shifts and substitution

Ø Employee Training Processes and Competency Management

Finance Department Processes

Ø Budgeting

Plan and approve budgets for various expenses.

Ø Purchase Requests Management

Manage the approval at low level for every purchase request in the organization

Ø Procurement

Manage the complex purchasing decisions. Collecting offers, tenders and bid management.

Ø Expense Reports processing

Manage the expense reports for the employees

Document Approval and Compliance Processes

Ø ISO certification
Manage documents and forms approvals and revisions.

Ø Document Approval Processes
Automation of various approval scenarios, tracking, and instant notifications. Eliminate completely paper-based approval

Customer Relationship Management processes

Ø Presales process
Tracking leads and manage the investments in the presales. Promote opportunities and initiate the sales process.

Ø Sales process
Manage opportunities, orders and the invoicing, shipping

Ø Marketing Process
Manage the marketing campaigns

Ø Service and Call Center Processes
Managing calls, knowledge bases, etc

Type

Description

IT Department & Support Processes

Ø Service Desk Processes
Cases, routing to appropriate technicians, tracking case status and progress, resolution notification, etc. Publish to self-service customer portals.

Tracking issues, cases and trouble tickets from initiation to the resolution. Assign priority to each issue and automatically send it to the appropriate Helpdesk team, e.g. Desktop team, Network team or Telecom team. Receive daily, weekly and monthly reports on key support metrics to monitor and improve your customer service.  Escalation based on priority & category.

Ø Change and Configuration Management
The Change approval process via Change requests. Maintain always up-to-date configuration.  Ensure that each change is documented, tested, and approved before executed

Ø Asset management
Manage all corporate IT assets in terms of acquired and used software and hardware from accusation to disposition

Ø Release management
Manage and control the release cycles and execution of every configuration change – installation of new software, hardware upgrades.

Administration Processes

Ø Travel booking

Ø Event organizing

Ø Office supplies

Project Management and Solution Delivery Processes

Ø Project management processes (see Project Server)
Manage project and resources through the project schedule, keep track of project cost and budget

Ø Bug tracking and Issue Management processes
Tracking bugs and issues from opening until closing

Ø The task management processes
Assign task to various people and manage the task progress over time

Ø The requirements gathering process

Ø Incident and Problem Management