Options

Solutions

Planned support

During our support services, we offer several hours of proactive maintenance in order to ensure uninterrupted service. Majority of problems will never occur as the reasons for them are corrected in advance.

On-demand support:

We can provide you with on-demand support when an incident occurs with any of your services. You can rely on us to react on a timely basis and to do everything possible to resolve it.

 Remote Support

 We can remotely operate and support your infrastructure. This is the fastest way to get your services up and running again.

Support by Incidents

The support plan can include incidents. An incident is a problem that Abilitics will remove without additional payment from our clients, regardless of the number of hours.

The exact number of monthly hours and yearly number of incidents is additionally discussed between Abilitics and our clients, to better meet their needs.

Technology

Solutions

SharePoint Infrastructure Support

Ø Capacity planning (archive documents);

Ø Perform regular maintenance tasks;

Ø Perform administrative SharePoint tasks;

Ø Support highly available scenarios;

Ø Troubleshoot various .

SQL Server Infrastructure Support

Ø Backup and disaster recovery monitoring;

Ø React in highly-available scenarios;

Ø Monitor scheduled maintenance jobs.

Active Directory and Networking Support

Ø Ensuring ongoing AD operations;

Ø Validate security threats;

Ø Troubleshoot networking and authentication problems.

Windows Client Desktops Support

Ø Client operating systems updates;

Ø Viruses protection and recovery;

Ø Client machines backup;

Ø Security for client machines.