Abilitics completes core Telecom sales & support management process based on SharePoint 2010 in Bulgaria

Abilitics has developed sales force automation and sales support management processes in one of the leading Telecommunication companies in Bulgaria. The core sales process spreads across the Corporate Sales, Sales Support, Customer Retention and the Credit Department.

As of today, all of the Telecom’s sales are going through the SharePoint automated process before they are recorded in the company’s CRM and ERPs for billing and future services.

The solution is based on SharePoint Server 2010 and provides the following benefits to the Telecom:

• Improved customer experience through an accurate and predictable sales support process
• More efficient processes through optimal automatic distribution of support load
• Decreased time of administrative efforts for account managers, allowing them to focus on servicing the client
• Report on delayed tasks and tracking service execution to ensure that customers receive a timely and accurate service
• Ability to analyse and report the execution of customer sales and support

The solution is integrated also with the Bulgaria’s commercial registry through SharePoint’s Business Connectivity Services, allowing up-to-date information and search inside a database of more than 4 million active companies in Bulgaria.

Reporting capabilities of the solution are delivered through the Microsoft’s BI platform based on SQL Server 2008 Analysis Services and SharePoint’s Excel Services and Performance Point Services.

Back to All News